Terms of Service

Terms and Conditions

1. Scope and contracting party

These terms apply to orders for goods placed through www.solingerhandschellen.de. Your contracting party is Herbert Tückmantel – Internethandel, Solinger Handschellen, Albertus-Magnus-Straße 22, c/o Förster, 42719 Solingen, Germany. You can contact us by telephone at +49 176 96915807 or by email at info@solingerhandschellen.de.

A consumer is a natural person acting for purposes predominantly outside their trade, business or independent professional activity. A business customer is a natural or legal person or a partnership with legal capacity acting in the course of its trade, business or independent professional activity.

Individual agreements take precedence over these terms. Mandatory statutory rights remain unaffected.

2. Orders and formation of the contract

The presentation of goods in the shop invites you to place an order. By completing and submitting an order that entails an obligation to pay, you make a binding offer to purchase the selected goods.

Before submitting your order, you can review your details in the order summary and correct them using the available functions. Receipt of your order is acknowledged electronically. An acknowledgement of receipt alone does not constitute acceptance unless it expressly also accepts the order.

The sales contract is concluded when we expressly accept your order, for example through an order acceptance or an express request for payment, and at the latest when we deliver the ordered goods. The actual declarations communicated to you determine acceptance. For individually made goods, the agreed specifications form part of the contract.

Orders may be placed through the German or English shop version. We store order data in our shop system. You can save or print these terms using your browser; please also retain the emails relating to your order.

3. Prices, shipping costs and payment

The prices stated at the time of ordering apply. The total price, including applicable taxes and shipping costs, is displayed before you finally submit the order. All amounts are stated in euros.

The available payment methods and their conditions are displayed during checkout. Payment on invoice is available only where offered for the relevant customer in the shop or individually agreed. Where payment in advance is selected, goods are dispatched after payment is received, unless otherwise agreed.

Information about shipping costs and delivery areas is available under Payment & Shipping and during checkout. International deliveries are subject to the conditions displayed there. Deliveries outside the European Union may incur additional import charges levied by the competent authorities.

4. Delivery and transport damage

The delivery times stated for the relevant goods or individually agreed apply. For advance payment, the start of the delivery period follows the shop’s stated conditions concerning receipt of payment. These terms do not restrict statutory rights in the event of delayed or failed delivery.

For consumers, the risk of loss or damage during shipment is governed by statutory rules. Please inform us promptly of visible transport damage or incorrect deliveries so we can investigate. Consumers do not have to report such issues within a particular contractual deadline to retain their statutory claims.

5. Right of withdrawal for consumers

Consumers have the statutory right of withdrawal set out in our withdrawal information. We additionally grant the voluntary extension to 31 days described there. The full information explains the start of the period, how to declare withdrawal, reimbursement, returns, diminished value and the model withdrawal form.

You may also declare withdrawal using our Withdraw from contract function. Simply returning goods does not replace an unequivocal withdrawal declaration. The customer bears the direct cost of returning goods upon withdrawal, including returns from outside Germany. Statutory rights relating to defective goods or incorrect deliveries remain unaffected.

The right of withdrawal for individually made goods is excluded only where the statutory conditions apply, as explained in the withdrawal information. Business customers do not have a statutory consumer right of withdrawal.

6. Retention of title

Delivered goods remain our property until the purchase price for those goods has been paid in full.

7. Defects and statutory warranty rights

Statutory rights in respect of defects apply. The customer’s rights of choice and the statutory conditions for repair or replacement, price reduction, termination and damages remain unaffected. Statutory costs that the seller must bear in relation to valid defect claims are not transferred to the customer.

These terms do not impose a one-week exclusion period for consumers to report defects. Statutory inspection and notification duties for transactions between merchants remain applicable where their conditions are met.

A commercial guarantee applies only where expressly provided for the relevant goods. A guarantee does not restrict statutory rights in respect of defects.

8. Liability, failure to accept delivery and payment issues

Our liability is governed by statutory rules. Claims relating to failure to accept delivery, late payment or a reversed direct debit arise only under the applicable statutory conditions. These terms impose no flat-rate contractual penalty or administration fee. Exercising a valid right of withdrawal or other statutory right does not trigger such a fee.

9. Privacy and complaints

Information about the processing of personal data is available in our Privacy Notice.

You may contact us about questions or complaints using the details in section 1. Prior contact with us is not a condition for exercising statutory rights. These terms do not exclude statutory claims for reimbursement of justified legal enforcement costs.

10. Final provisions

If a provision of these terms is or becomes invalid, the applicable statutory rules take its place. The validity of the remaining provisions is governed by statutory rules.